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Every conversation, handled.

One calm inbox with complete customer context. AI drafts the repeat answers; your team reviews, sends, and takes over when it matters.

Start for free View demo

AI Copilot is available now in supervised beta. Free includes 25 managed readiness tests; supervised drafts start on Solo and BYOK on Team.

The whole conversation, in one place.

app.envelen.com/inbox

Elena from Envelen

Online now

Today

Can I change my plan later?

Yes — you can change it from billing settings. I can help if you want.

Elena Soto · AI-assisted draft reviewed

Write a message…

AI + human

AI when it can.
Humans when it matters.

Copilot drafts from the same conversation record and published Knowledge—not from a separate black box. When evidence is missing, it recommends a human handoff with the context intact.

Available now · supervised beta

  1. Maya asked

    Can I change my plan later?

  2. AI Copilot

    Drafted from the published billing policy.

  3. Human review

    Full context and sources shared with Elena.

  4. Elena Soto

    Reviewed, edited, and sent the answer.

Customer context

Know who you’re talking to.

Identity, organization, plan, current page, and custom attributes stay beside the conversation.

  • Server-verified identity
  • Application-specific context
  • Current page history

Maya Chen

Customer context

User ID
usr_maya_248
Email
maya@northstar.co
Organization
Northstar Labs
Plan
Pro
Current page
/settings/billing
Company ID
cmp_northstar
Seats
24
Role
Administrator

Support team

Built for the team taking over.

Every reply keeps its author. Human teammates use their profile name and Envelen avatar. The AI identity stays visibly distinct.

Support team

5 identities
Online

Elena Soto

Online

Away

Riley Patel

Away

Online

Samira Noor

Online

Offline

Noah Kim

Offline

AI Copilot

Supervised beta

Elena Soto

Owns this conversation · Product support

Maya’s plan question

Assigned after handoff, with the message history and account context intact.

Named authorProfile avatar20 avatar choices

Mobile PWA

Take the Inbox with you.

Install the Envelen PWA from Safari or Chrome and reply from the same responsive Inbox. It is not a native iOS or Android application.

  • Add to Home Screen
  • Responsive Inbox
  • Same customer context
9:41
Envelen

Maya Chen

Can I change my plan later?

Today

Can I change my plan later?

↗Elena joined

Hi Maya — I have your account here. Want me to help?

Elena Soto · now

Reply to Maya…

Developers

Small surface. Strong boundaries.

Connect support without handing the browser your secrets. Identities and permissions are enforced on the server.

Available

API

Versioned conversation operations with scoped API keys.

Early access

Signed webhooks

HMAC signatures, retries, and audit history are built. Outbound delivery is paused during early access.

Beta

Widget SDK

A public React package for secure, contextual conversations.

Not available

MCP server

Not available yet. Use the API as the current integration surface.

Setup

From workspace to first reply.

  1. 01

    Create a workspace

    Add your application and choose the origins allowed to open support.

  2. 02

    Install the widget

    Add the React component and issue short-lived support tokens on your server.

  3. 03

    Send the first message

    Verify the widget, receive the conversation, and reply from the Inbox.

<SupportWidget appId="app_public_id" token={supportToken} />

Pricing

Simple pricing. Room to grow.

Start free, keep one product simple with Solo, use Team for classic multi-product support, and move to Business when you need more operational depth. Enterprise is available by contract.

See full pricing

Free

$0/ month

2 teammates · 100 conversations

25 managed readiness tests · beta

Solo

$12/ month

2 teammates · 500 conversations

100 managed AI replies · beta

Team

$29/ month

5 teammates · 1,000 conversations

1,000 managed AI replies · beta

Business

$99/ month

15 teammates · 10,000 conversations

10,000 managed AI replies · beta

OpenAI or Mammouth BYOK starts on Team and does not consume managed AI replies. At 100%, only Envelen-managed AI pauses; conversations and human replies continue.

FAQ

A few direct answers.

What is available today?

The Inbox, Messenger widget, team assignment, customer context, Knowledge, supervised AI Copilot, API, and audit history are available today. Signed webhooks are built, with outbound delivery paused during early access.

Is the AI Agent available today?

AI Copilot is available in beta. It uses published Knowledge and safe customer context to prepare a draft, but a human teammate must review and send it. Autonomous customer replies are not enabled.

What happens during a handoff?

The conversation stays in the same Inbox. The workflow state, history, customer identity, current page, and custom attributes stay attached for the teammate taking over.

Can customers be identified securely?

Yes. Authenticated products issue short-lived support tokens on the server. Envelen does not trust a browser-supplied user ID or email on its own.

Can every teammate have a profile?

Yes. Every teammate receives an Envelen landscape avatar at signup and can choose another one from their profile.

How does pricing work?

Free proves the support loop, Solo keeps one product simple at $12 per workspace, Team covers classic multi-product support at $29, and Business adds operational depth at $99. EUR uses the same numeric amounts. Enterprise is available by contract; SSO, SCIM, and SLA controls are coming soon.

What happens when managed AI reaches its limit?

At 80%, the dashboard shows a warning and managed AI continues. At 100%, Envelen-managed generation pauses until the next UTC calendar month. Human support and OpenAI or Mammouth BYOK continue without consuming the managed allowance.

Be there when they ask.

Bring every incoming conversation into one calm, contextual support workflow.

Start for free