Start free, with clear conversation limits, managed AI allowances, and an interface that grows with your team.
Prices exclude applicable taxes. Annual billing includes two months free.
Essential human support for one small product.
$0forever
No card required. The Free plan does not expire.
Minimal, branded-free support for one product.
$120/ year
Equivalent to $10 / month
Teammates included, no extra seats
Planned with Stripe · 14-day trial
Most popular
Classic support for a small multi-product team.
$290/ year
Equivalent to $24.17 / month
Extra teammate: $70 / year
Planned with Stripe · 14-day trial
Advanced support operations across several products.
$990/ year
Equivalent to $82.50 / month
Extra teammate: $70 / year
Planned with Stripe · 14-day trial
Estimated launch pricing. $1 equals €1 across Envelen plans. Stripe billing, trials, annual checkout, extra teammates, and packs are not active yet.
Compare plans
Free proves the support loop, Solo keeps one product simple, Team covers classic multi-product support, and Business adds operational depth.
| Features | Free$0 forever | Solo$120 / year | Team$290 / year | Business$990 / year |
|---|---|---|---|---|
| Support workspace | ||||
| Applications | 1 | 1 | 3 | 10 |
| Included teammates | 2 | 2 | 5 | 15 |
| Additional teammatePlanned | Not included | Not included | $70 / year | $70 / year |
| Included conversations / month | 100 | 500 | 1,000 | 10,000 |
| Conversation pack · 1,000 extraComing soon | Not included | $9 | $9 | $9 |
| Interface level | Any level | Any level | Any level | Any level |
| Shared Inbox, Messenger, and mobile PWA | Included | Included | Included | Included |
| Reports | Included | Included | Included | Included |
| Active API keys | Not included | Not included | 3 | 10 |
| Webhook endpoints · dispatch paused in early access | Not included | Not included | 3 | 10 |
| Passkey sign-in | Not included | Included | Included | Included |
| AI | ||||
| Managed AI generations / monthBeta | 25 tests only | 100 replies | 1,000 replies | 10,000 replies |
| Supervised AI draftsBeta | Not included | Included | Included | Included |
| OpenAI or Mammouth BYOK | Not included | Not included | Included | Included |
| AI agent levelComing soon | Not included | Light, Medium, Advanced | Light, Medium, Advanced | Light, Medium, Advanced |
| Included AI agent resolutions / monthComing soon | Not included | Plan allowance · to be set | Plan allowance · to be set | Plan allowance · to be set |
| Verified resolution by tierComing soon | Not included | $0.25–$0.89 | $0.25–$0.89 | $0.25–$0.89 |
| AI agent with BYOK · platform feeComing soon | Not included | Not included | ~$0.10 | ~$0.10 |
| Knowledge and organization | ||||
| Tags per workspace | 10 | 25 | 100 | 500 |
| Saved replies | 5 | 15 | 50 | 250 |
| Active Knowledge articles | 10 | 25 | 100 | 1,000 |
| Image and attachment storage | 250 MB | 1 GB | 5 GB | 25 GB |
| Contacts | No separate limit | No separate limit | No separate limit | No separate limit |
| Brand and operations | ||||
| Remove Envelen badge | Not included | Included | Included | Included |
| Custom profile avatars | Not included | Included | Included | Included |
| Personal Telegram alerts via EnvelenBot | Not included | Included | Included | Included |
| Audit history | Not included | Not included | Not included | Included |
| Team-wide two-factor enforcementComing soon | Not included | Not included | Not included | Included |
| Support | Not included | Not included | Priority | |
Resource limits apply per workspace, across its applications. Storage includes reserved uploads; archived articles do not count toward the active article allowance. At a limit, new additions pause without deleting existing data. Paid members connect one verified private Chat ID to the Envelen-managed @EnvelenBot and choose events and applications. Alerts contain no customer identity or message content.
Every plan can use any interface level. Paid checkout, annual billing, trials, extra teammates, packs, and extra resolutions remain planned until Stripe is connected.
Enterprise
By contract
Contracted applications, teammates, and volume, with everything in Business and dedicated support. Governance controls ship before they are sold.
Contact salesNot available for purchase until each control is implemented and verified.
A dashboard warning appears. Managed AI keeps working until the full allowance is used.
Managed AI pauses at the next generation. The Inbox and human support keep working.
Team and Business BYOK never consumes the Envelen-managed allowance.
One successful generation, including a successful readiness test or regeneration.
Options and billing
These options are defined for the Stripe launch. They are not active during early access, and no overage can be charged today.
$7 / €7
per month, or €70 per year
Team and Business
$0.25 / €0.25
per verified resolution after the plan allowance · knowledge answers with citations
Solo, Team, and Business
$0.59 / €0.59
per verified resolution · multi-turn, read-only actions, multilingual
Solo, Team, and Business
$0.89 / €0.89
per verified resolution · confirmed write actions and procedures
Solo, Team, and Business
$9 / €9
for 1,000 extra conversations this month
Solo, Team, and Business
For every paid plan before the first renewal.
Ten months of price for twelve months of access.
A configurable monthly ceiling before any pack or extra resolution is charged.
Pricing FAQ
You can connect one application, invite one teammate, install the Messenger, and start up to 65 new conversations each month. At the limit, existing threads and human replies keep working, but a new thread waits until the next UTC calendar month.
Solo covers one application and two teammates with 500 conversations a month, supervised AI drafts, and no Envelen badge. Move to Team when you need several applications, the API, webhooks, or your own model key.
Envelen has three interface levels. Essential keeps the Inbox, AI Agent, Knowledge, and Contacts. Standard adds reports, outbound, integrations, and team queues. Advanced adds workflow queues, views, and the operational dashboard. Levels change navigation and panel density only, never your data or plan entitlements, and every plan can choose any level.
Free includes managed readiness tests for evaluating grounded answers. Supervised Inbox drafts start on Solo, and OpenAI or Mammouth BYOK starts on Team. AI remains in beta on every plan where it is available.
The customer-facing AI agent is coming soon on paid plans, priced per verified resolution after the plan allowance: Light $0.25 / €0.25, Medium $0.59 / €0.59, and Advanced $0.89 / €0.89. With your own model key, a platform fee of about $0.10 / €0.10 applies. A handoff to a human is never billed.
One successful Copilot generation counts as one managed AI reply, whether it returns a draft or recommends handoff. Each regeneration and successful readiness test counts once. Editing or sending a draft adds no usage, and failed provider calls do not count.
Team and Business can connect an OpenAI or Mammouth AI API key for the workspace. BYOK is not included with Free or Solo. BYOK generations never consume the Envelen-managed AI allowance, although Envelen anti-abuse controls and your provider’s own limits and charges still apply.
Envelen uses simple regional price parity: a $29 plan is €29 in Europe. Stripe will handle the selected currency, tax, invoices, and payment methods when paid checkout is connected.
A conversation starts when a customer sends the first message in a new thread. Follow-up messages in that thread do not create another conversation.
At 80% of the managed AI allowance, Envelen shows a dashboard warning and managed generation continues. At 100%, Envelen-managed generation pauses until the next UTC calendar month. The Inbox and human replies continue; BYOK also continues on Team and Business. No overage is charged while Stripe is disconnected.
Yes. Envelen is an installable mobile PWA: add the responsive web Inbox to the iOS or Android Home Screen. It is not a native App Store or Play Store application.
Enterprise is available by contract, with contracted volume, everything in Business, and dedicated support. It is not sold self-serve until SSO (SAML, OIDC), SCIM, SLA operations, custom permissions, audit export, and retention controls ship.